Reviews

When I moved into my new house last year, I was met multiple times a day with Alarm company reps from the "big-name" corporations with all of their too good to be true deals. When talking to these reps, they never gave me the information or specifics I wanted to know. Just general salesman speak. I was pretty soured on getting an alarm and really didn't want one of those "alarm-in-a-box" deals that charge $20 a month.

I did the usual internet search for Alarm companies in Las Vegas and found that Safe and Secure had a lot of positive reviews. The key points that were important to me was that the staff was courteous and professional and that they offered quality products and service pricing. I went ahead and scheduled a visit for an estimate and met with John Jr. for pricing. He took his time to explain the company to me along with all the products and services they offered. He showed me examples of the security camera setups at some of their other locations. My home in particular was a new construction with Honeywell components already installed. They were able to interface into the existing system and add security cameras and glass break sensors.

When it came to installation, they were flexible with me regarding the day and time. Since my installation was a rather large one, I had a team of two guys that were both working on the inside and outside of the home. Jaime and Johnny were great to work with. Once installation was done, they walked me through every aspect of the system and answered all my questions. I am 100% satisfied with my setup and system. What's even better is that you are working with a local family owned company and I always get someone to answer the phone when I call no matter what time of day or night. That kind of support is priceless. I was able to provide feedback to my neighbors and two of them also went with Safe and Secure. I also appreciate the fact that they do reach out to see how I'm doing and if I had any questions. You won't get that kind of service with any of the "big-name" companies. Keep up the great work Safe and Secure team!

I switched to SAS and signed for a full three years after my initial meeting with Jon. He walked me through all of the devices I had already in the house, what each did, and how his company would take over the existing system. Although there were some hiccups at first figuring out the zones, it has been solid since. The response times from the techs as well as the office has always been prompt and friendly.

Beyond the basic low voltage alarm systems, SAS is knowledgeable about camera based surveillance for video-verified trips as well as home automation integration such as Control4 or Crestron. They know the pin outs and modules required to relay the appropriate signals to and from the panel. Low voltage contractors are everywhere ready to bid on work but not many understand the PCBs and schematics of security based devices.

Las Vegas has relatively lax requirements for dealers/installers of security equipment. There are so many unethical alarm companies here in Vegas. SAS proudly displays all licensing and current certifications, verifiable online through the appropriate portals, and overall has been transparent and is upfront about all costs. They even go so far as to verify purchases made from local distributors such as ADI, something I have not seen any other alarm company do whether residential or commercial.

Working with this company has been Great! The system was installed at a recently acquired store. The service was so Great, we cancelled our system at another store and went with Safe & Secure at that location as well! John went over and beyond! Great Service!

Had an excellent experience with Safe and Secure Alarms and Video that spared me an incredible amount of stress. Even though my camera system was installed years ago by a friend of mine, John didn't hesitate in offering to get it running right when I called out of the blue panicky that my cameras were down, and was willing to spend a lot of time with me to identify the problem and solve it. In my experience, many in this field don't want to touch systems they haven't installed. I regret that I did not know him when I had the system installed initially, but will definitely use his company to maintain it and to overhaul my security system. He is very friendly and easy to talk to, and I highly recommend Safe and Secure Alarms for any and all security and surveillance needs!

I had no idea how to make the house that I lived in safe. So I reached out for help. Safe and Secure contacted me . I knew about the Ring doorbell but, nothing else. The 2 gentlemen I worked with were Jeff and Brian. Jeff showed me where the cameras would be placed and the cost. Brian brought John, and completed the installation. These men made the whole process for me easy. Their friendly mannerism allowed me to feel confident that they knew what they were doing. The company's name, speaks for it's self, Safe and Secure.

Great service and security systems, very affordable and great cámaras !! Professional installation and headquarters here in Vegas!! Highly recommend

I've had only a positive experience with SAS, particularly Jeff. From the beginning, he was very helpful, honest, and personable. Even after our security system was installed and running he's been there to help and answer questions! Today for example: he answered a phone call (on a Sunday) at 7am, and then has made 2 trips to my house to check on it, and help troubleshoot an issue that wasn't even due to the security system (WiFi based problem). I can't thank him and SAS enough. True customer service going above and beyond! 11/10

We just had a 7 camera security system installed in our house. I highly recommend this company to all. Brian the salesperson was a pleasure to work with and came by to verify we were completely satisfied. Andrea (?) the Tech lady in the office was also very helpful, we had a couple of learning issues when first getting started. Thanks again!

Staff is AMAZING. Andrea (who works in the office) is very helpful and always a pleasure to speak with. ALL of the service techs that have been to multiple properties we have, have been very nice, respectful and do the job correctly. We enjoy working with this company and will continue to for the foreseeable future.

Great company and a great guy. John Vaccarino always goes above and beyond to get the job done the way you want it. I've referred him to many of my clients and they've decided to go with him for Business alarms and video.

We had Safe and Secure installed at out business. We are very happy with the service we have received. Great people to work with. are very responsive when there is an issue. I would highly recommend them.

First, I want to Thank the Staff I worked directly with to complete my system to include John/Manager, Aindrea/Office Coordinator, Brian/CS & Sales, and Mike and Jaime the fantastic technicians who did a great job! From the initial quote to installation to teaching this older gal to make sure things were running smooth, I couldn't be happier with their service and I even recommended them to a friend who had their security system installed the next week and they too were very happy with the service. I think what I like most of all is the fantastic customer service--they ALL take the time to answer all of your questions and make you feel like you are part of the family. It takes a good company like this to know their worth, but to make the customer feel like they are #1 is priceless!

I just recently purchased a new home here in Las Vegas, recently moving from California. Upon the close of Escrow, I was bombarded by every vendor imaginable. I knew I needed an alarm system, so I decided to do my own research and make a decision based on that. After scouring the web, I came across Safe and Secure. I sent a message requesting a quote and they were able to set up an appointment the same day. After the initial meeting, I was given options and was not pressured into any "upsell", which I greatly appreciated. The pricing was reasonable and the service was top notch. After the installation was completed, I had some questions and the owner gave me a call and personally answered all of my questions. I was also sent a handwritten "thank you" for my business. This was a small, but great customer service detail that you just don't see nowadays. 5 star service. I highly recommend SAS for your security needs.

I've had the big alarm companies before and they don't even come close to Safe And Secure when it comes to piece of mind. The personal service and professionalism is top notch. From the personalized security system to my camera monitoring I know I am "Safe and Secure". When a robber tried to break in to our office, he was not only scared away by the advanced security system, we caught him on video and was very helpful to law enforcement. I even get calls from John the owner occasionally when he is alerted to trouble signals.( usually my fault for not setting the alarm properly). I would not recommend any other Alarm and Monitoring company in town.

I can't say enough about the excellent service Safe & Secure Alarms provides their customers. I had security equipment installed in my house and they were very thorough. They definitely pay greater attention to detail than the bigger alarm companies. I would highly recommend them if you're in the market for some security equipment!

Safe and Secure Alarms is by far the best security company I have ever dealt with and they are a local company. Not only is there customer services in packable but the rates are very comparative. They are not like the other BIG company's like ADT and Vivit that all they want is to tie you up in a contract, get ur money and be done with you. When they came out to our home, they designed a plan with there suggestions on what we needed. They never tried to add extra equipment and push us to get more than what we needed and made us feel very comfortable. The install was done the next day and they explain the entire system to us and answer all our questions. They follow up with us and made sure we were happy with everything that was done from start to finish.